Contact Us now - Chetna

If you wish to share information in relation to the former Chairman and owner Mohamed Al Fayed, please visit https://response.harrods.com

Have you seen our FAQs?

Online Orders

We will email you when your order has been dispatched with a link to track your order. You can also track your order using our tracking portal.

Personal Shopping and In-Store Orders

If you have purchased through our personal shopping service or directly with the Harrods shopfloor team, the sales associate who helped place your order will update you until the order is passed over to the carrier, at which point you will receive text message updates directly from the carrier that you can use to track your order.

1. Please return items via our Return Portal.

2. Select the items you wish to return, then follow the instructions to generate a return label and choose a drop-off point or arrange a collection through the DHL website, to which you will be redirected.

If you have any issues or require further assistance, please refer to our Terms & Conditions or contact our Customer Service team.