FAQs

We are currently experiencing an issue where the delivery estimates shown at checkout may not be accurate. For the most reliable timelines, please refer to the following:

UK Standard*

2 - 3 business days

£5.95 (free for orders over £100)

UK Next Day Delivery

£12

Collect in Store

3-4 business days

£5.95 (free for orders over £100)

*Deliveries to certain postcodes can take longer, this will be reflected at check-out. The following postcodes are affected: HS1–HS9, KW15–KW17, PA41–61, TR21–25, ZE1–ZE3, ZE–ALL.

For deliveries to Jersey and Guernsey, please select the stated area in the country drop-down menu.

Delivery may be delayed due to situations beyond our control, for example adverse weather conditions or increase in demand.

Most of our UK orders are sent with DPD, and we also partner with DHL. Your dispatch email will contain the carrier used and tracking details for your convenience.

For any UK orders containing alcohol, you will be required to verify your age via photo ID upon delivery. DPD will attempt to deliver your order twice before it is returned back to Harrods. Please note on demand deliveries are not available for these orders.

Please note: Items classified as hazardous materials (hazmat), such as flammable products like alcohol and perfume, cannot currently be shipped to Northern Ireland. Please avoid placing orders for these items, as there is a risk they may still be dispatched and subsequently returned to Harrods by DHL.

We are currently experiencing an issue where the delivery estimates shown at checkout may not be accurate. For the most reliable timelines, please refer to the following:

USA

4 - 6 business days

$30

Hong Kong

3 - 5 business days

HK$240

Middle East

3 - 6 business days

Delivery charge will be calculated at checkout

Europe

3 - 6 business days

€25

Rest of the World

Up to 7 business days

Delivery charge will be calculated at checkout

International orders will be sent by DHL.

Please note: delivery may be delayed due to situations beyond our control, for example adverse weather conditions or increase in demand.

Deliveries to Turkey, Canary Islands, Ukraine, Russia, Belarus, Afghanistan, North Korea, Democratic Republic of Congo, Mali, Niger and Somalia are currently suspended.

Online Orders

We will email you when your order has been dispatched with a link to track your order. You can also track your order using our tracking portal.

Personal Shopping and In-Store Orders

If you have purchased through our personal shopping service or directly with the Harrods shopfloor team, the sales associate who helped place your order will update you until the order is passed over to the carrier, at which point you will receive text message updates directly from the carrier that you can use to track your order.

Pre-orders for Christmas hampers have now closed. They will start being fulfilled from 12th December 2024, and will be delivered shortly thereafter. Should there be any delays, we will be sure to let you know.

There are current restrictions on shipping Beauty, Grooming, Food and Wine products, as well as Hampers, outside of the UK. This list is subject to change. When shopping online, select your delivery destination to show only the items that can be shipped to you.

To make worldwide shipping easy, we have included duties and taxes in the product price where possible.

Duties and taxes will be included and shown at checkout for the following countries: Argentina, Australia, Austria, Belgium, Bulgaria, Canada, Channel Islands (Guernsey and Jersey), Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Korea, Republic of Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, UAE, United Kingdom (including Isle of Man) and United States.

If you select the DAP option (Delivery at Place), which is typically available outside of the destinations listed above, the price you pay to Harrods will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our carrier to release your order from Customs. As we are unable to advise you on the exact cost for the taxes and duties, we recommend contacting your local Customs office or tax authority before placing a DAP order.

In rare cases, if you receive multiple deliveries on the same day from the same carrier and the total value exceeds your delivery country’s duty threshold, the carrier may request additional duty payments, even if none were charged at checkout. You will be contacted directly by the carrier with instructions for payment. You can either pay the additional charges or reach out to our customer service team for assistance. Please note, this may cause a slight delay in receiving your parcel.

A Declaration of Honour is required when raising delivery investigations. This statement confirms that you have not received your order and is essential for us to proceed with investigating the issue. If you need to provide a Declaration of Honour, we will guide you through the process to ensure everything is handled smoothly.

Unfortunately, only standard delivery is available for international orders at this present time.

UK orders can be collected in-store and can take 2 to 4 business days to arrive; please await your 'Ready for Collection' email before collecting your order.

Harrods Knightsbridge

87-135 Brompton Rd, Knightsbridge, London SW1X 7XL (Lower Ground Floor)

Map and directions

H beauty Lakeside

Level 1 (Ground Floor), Lakeside Shopping Centre, West Thurrock, Grays RM20 2ZP

Map and directions

H beauty Milton Keynes

Centre:mk, 28 Acorn Walk, Milton Keynes, MK9 3AD

Map and directions

H beauty Edinburgh

St James Quarter, 316-318 St James Crescent, Edinburgh, EH1 3AE

Map and directions

H beauty Bristol

The Mall at Cribbs Causeway, Kessels Road, Patchway, Bristol, BS34 5DG

Map and directions

H beauty Gateshead

St. Michaels Way, Metrocentre, Gateshead, NE11 9YE

Map and directions

We can only deliver orders to one shipping address at a time. This includes orders for Hampers and Gift Cards.

If you would like assistance placing separate orders to multiple addresses, please contact our Customer Service team.

Occasionally, we may send an order in separate deliveries so that goods are received as quickly as possible. You will receive an email when your order is on its way, which will confirm which items are being sent in each package.

If you believe an item is missing from your order, please contact Customer Service for further assistance.