Spend
Whether you're exploring our Knightsbridge or H beauty stores, shopping online, indulging in beauty treatments and services or celebrating in our restaurants, Rewards awaits you.
Harrods Rewards
Join our loyalty programme to earn and redeem points when you spend and access exclusive benefits and discounts.
The World of Harrods Rewards
Earn
Every time you shop, you'll earn at least 1 point for every £1 spent. The higher your tier, the more points you'll earn. Plus, look out for special bonus points days. Every 500 points you earn is worth £5.
Redeem
The time has come to reward yourself on what you love the most with your hard-earned points. You can redeem your points on on harrods.com or scan your digital Rewards card at any Harrods or H Beauty till. Exclusions apply. See Ts&Cs.
Joining Harrods Rewards gives you access to all sorts of exclusive perks that keep growing as you move up the tiers. See what you can unlock below.
How Your Benefits Grow
Join rewards to unlock
Green Tier
1 point for every £1 spent
Exclusive Discount Days
Surprise Offers on special days
Invitation to Mini Harrods
Invitation to My Beauty
Spend £2,000+ to unlock
Bronze Tier
1 point for every £1 spent
Earn points on purchases
Exclusive discount days
Extra Rewards points on specially selected days
Invitation to join MyBeauty
Invitation to join Mini Harrods
Harrods magazine delivered to your door
Complimentary Giftwrapping
Complimentary UK delivery of in-store purchases of £250+
Complimentary tea or coffee in-store
Spend £5,000+ to unlock
Gold Tier
2 points per £1 spent
Exclusive discount days
Extra Rewards points on specially selected days
Invitation to join MyBeauty
Invitation to join Mini Harrods
Harrods magazine delivered to your door
Complimentary Giftwrapping
Complimentary UK delivery of in-store purchases of £250+
Complimentary tea or coffee in-store
Two personal 10% discount days per year
Complimentary basic alterations with The Tailors
Eligibility to apply for the Harrods American Express® Card
Spend £10,000+ to unlock
Black Tier
3 points per £1 spent
Earn points on purchases
Exclusive discount days
Extra Rewards points on specially selected days
Invitation to join MyBeauty
Invitation to join Mini Harrods
Harrods magazine delivered to your door
Complimentary Giftwrapping
Complimentary UK delivery of in-store purchases of £250+
Complimentary tea or coffee in-store
Two personal 10% discount days per year
Complimentary basic alterations with The Tailors
Eligibility to apply for the Harrods American Express® Card
Two hours' complimentary car parking
Frequently Asked Questions
Orders placed up to and including the 24th October 2024:
Online orders may be returned free of charge at any DHL service point.
1. To return your order, simply affix the return label provided with your order on the package.
2. Drop the parcel off at your nearest DHL service point.
3. To track the status of your return, please keep a record of your 10-digit DHL Air Waybill number, which can be found on your return label. You can track your parcel using the DHL website.
If you did not receive a return label or require a new one, please contact our Customer Service team for assistance.
Orders placed from the 25th October 2024:
1. Please return items via our Return Portal.
2. Select the items you wish to return, then follow the instructions to generate a return label and choose a drop-off point or arrange a collection through the DHL website, to which you will be redirected.
If you have any issues or require further assistance, please refer to our Terms & Conditions or contact our Customer Service team.
Rewards Points may only be redeemed against qualifying purchases in participating departments at the Harrods Knightsbridge store or H beauty stores, and online at harrods.com.
For further details see section 1.4 ‘Qualifying Purchases and Exclusions’ of the Rewards programme Terms and Conditions. For the avoidance of doubt, Rewards Points cannot be redeemed via Harrods Estates, Harrods Aviation, Harrods Heathrow and Gatwick airport stores or on the Harrods App.
You will receive an email when your return has been refunded, but you can also track your parcel using the DHL website. Please keep a record of your 10-digit DHL Air Waybill number, which can be found on your return label in order to track your return.
UK orders may take up to 4 business days to be delivered back to our warehouse. For international orders, this can take up to 7 business days. All returns are subject to our routine inspection to ensure that they have been returned in accordance with our returns process. Additionally, please be aware that some items are subject to a mandatory inspection by the brand and this process can take a few additional days.